The inbox your team will actually love.
Every channel, every teammate and every customer in one place, fast enough to feel instant and calm enough to work in all day.
One conversation. Resolved in four messages.
Speed is a feature. So is calm.
Silah Desk is designed around the way support teams really work: quick triage, clean handoffs, and the context in front of whoever answers.
One shared inbox
WhatsApp, Messenger, Instagram and live chat side by side, with the same tools for every channel.
Assignment by rule
Assign by channel, language or keyword, or share new conversations round-robin across a team.
Private notes
Switch the composer to Note and add context for your team. The customer never sees it.
Saved replies
Answers your team writes once and inserts with /, with the contact's name filled in.
Command menu
Press ⌘K to jump to a conversation, a contact or a setting, or start a new rule.
Contacts that stay tidy
Tags, notes and every channel a person has used, with duplicates found and merged.
Open, pending, resolved
Filter by status, channel, type and assignee, and see who is typing before you reply.
Customer ratings
Visitors rate a resolved chat great, okay or bad, and each teammate's ratings are on their profile.
Numbers you can act on
Open and pending counts, first response time, and how many conversations the AI resolved alone.
From first message to resolved.
Triage
New conversations are routed by your rules. Silah AI answers the routine ones straight away.
Collaborate
Assign, hand over and leave a note. The history follows the conversation, so nobody starts from zero.
Resolve and learn
Resolve it, let the customer rate it, and add the answer to the knowledge the AI reads.
Start connecting. Today.
Free to start, no credit card. Talk to us when your team needs more.