Everything in Silah Desk. On one page.
A shared inbox, an AI agent, identity, bug reports, automations and integrations, built as one product so they work together from day one.
Unified inbox
WhatsApp, Messenger, Instagram and live chat side by side.
Assignment
Assign to a teammate, or share fairly with round-robin rules.
Private notes
Context for your team that customers never see.
Live presence
Typing indicators and real-time updates over WebSocket.
Command palette
⌘K to jump anywhere and act from the keyboard.
Contact profiles
History, attributes and every conversation per customer.
Auto replies
Always, or only when nobody on the team is online.
Learns your site
Reads your website and your articles, and answers only from them.
Human handoff
Hands over when it should, with a note for your team saying why.
Their language
Replies in the language and script the customer wrote in.
Playground
Test the agent against real questions before going live.
Your AI keys
Silah Desk's provider, or your own key with a backup provider behind it.
Flow builder
Messages, buttons, questions, assignment and handoffs.
Native buttons
Quick replies on Messenger and Instagram, buttons on WhatsApp.
Lead capture
Save answers to name, email, phone or custom attributes.
Saved replies
Type / in the composer, with {{contact.first_name}} variables.
Welcome & away messages
Auto replies for new conversations and after hours.
Continue with Facebook
Connect Pages and Instagram accounts without tokens.
Rule builder
Triggers, conditions and ordered actions you can read.
Business hours
Different behaviour in and out of hours, per time zone.
Round-robin routing
Share new conversations across a group of teammates.
Auto replies
Instant acknowledgements on the customer's channel.
Keyword & attribute filters
Match on message text, channel, email or any attribute.
Templates
Common rules in one click, with run counts for each.
Signed webhooks
HMAC-SHA256 signed events with rotating secrets.
Slack notifications
New conversations and handoffs in any Slack channel.
Zapier, Make & n8n
Thousands of apps through a catch-hook URL.
REST API
Conversations, contacts and messages in JSON, with workspace API keys.
Test & monitor
Send a test ping and see the last delivery status.
SSRF protection
Private network destinations are blocked by default.
WhatsApp Cloud API
Official Meta API, connected with Continue with WhatsApp.
Messenger & Instagram
Messages and comments from your Pages and Instagram accounts.
One-line widget
Loads after your page, on any website or builder.
Your brand
Colour, logo, greeting, corner and team name.
Allowed origins
Lock the widget to your domains and rotate its key.
Returning visitors
Visitors pick up where they left off.
Silah Connect
Your server vouches for the customer, signed with HMAC both ways.
Verified contacts
Name, account, role and access, shown beside the conversation.
Tickets from your app
Tickets raised in your own console land in the inbox.
Tools for the AI
Look up an order or a plan for that customer, through your site.
Mashriqain ID
One account to sign in to Silah Desk, and for visitors in the widget.
Your team, signed in
Owners, admins and agents, each with what their role allows.
Report a problem
One script tag gives any page a button to report a problem.
The whole picture
Description, screenshot, browser and server logs, and who sent it.
Checked with Claude
Each report is read against your code, and what was found is written down.
Fix it
One press opens the pull request on GitHub, and its status shows on the report.
The reporter hears back
At every stage, in their own language, without anybody writing by hand.
Connect Claude
Claude reads reports and records what it found through Silah Desk's MCP connector.
Overview dashboard
Volume, first response time and AI resolution rate.
Ratings by teammate
Customer ratings and first response time for each person.
Encryption
TLS in transit; channel credentials AES-256-GCM at rest.
Roles
Owner, admin and agent permissions per workspace.
Your own storage
Files go to your S3-compatible bucket or SFTP server.
Session security
HttpOnly cookies, CSRF protection and rate limits.
Start connecting. Today.
Free to start, no credit card. Talk to us when your team needs more.