Silah Desk means connection.
In Arabic, ṣilah is the bond between people — the tie you keep with family, friends and community. We think every business deserves that kind of relationship with its customers, in any language, on any channel, at any hour.
Customers talk where they live. Businesses should listen there.
Across the Middle East, Africa, South Asia and Latin America, the most important conversations happen on WhatsApp and Instagram — not in email or ticket portals. Yet most support software was designed for a different world.
We started Silah Desk to build the inbox we wished we had: fast enough to feel instant, calm enough to work in all day, and fluent in the way your customers really write, Banglish included. With an AI that answers from what you have written down and knows when to hand over.
Silah Desk is a company of Mashriqain Group, alongside Tansiq Labs, Tuqneen and Nexieto.
We use Silah Desk every day for the group's own customers. It is the quickest way we know to find what is wrong with it.
How we work.
Relationships over transactions
We build for the long conversation, not the closed ticket. Every feature should make the bond stronger.
Calm is a feature
Fewer notifications, clearer screens, faster software. Our users spend their whole day in Silah Desk — it should feel good.
Global from day one
Right-to-left, Bengali and Banglish, every time zone. International isn't a later milestone.
Honest by default
Clear pricing, no dark patterns, and straight talk about what's shipped and what isn't.
Start connecting. Today.
Free to start, no credit card. Talk to us when your team needs more.